Refund and cancellation policy

This policy explains how cancellations and refunds work for CiteGaps subscriptions sold by Mallikharjun. Payments are processed securely by Razorpay. Cards are charged the equivalent amount in INR; international cards are accepted.

Free trial

Every new account starts with a free 7-day trial. No card or payment details are needed, so nothing is ever charged for the trial. When it ends, data collection stops until you choose a paid plan.

Monthly subscriptions

Paid plans (Lite, Starter and Agency, plus any extra Agency workspaces) are billed monthly in advance and renew automatically each month until you cancel.

Cancelling

• You can cancel at any time from the billing settings in the app, or by emailing us.
• Cancellation stops future renewals. It takes effect at the end of the billing period you have already paid for, and you keep full access until then.
• After that date, collection stops and your dashboard stays readable. Your data is kept until you delete your account.

Refunds

• Partial months. We do not refund the unused part of a month when you cancel or downgrade. You keep access until the end of the period you paid for.
• Upgrades. When you upgrade, for example from Starter to Agency, the new plan starts straight away and the unused part of your last payment is refunded to you automatically, in proportion to the time left in that billing period. You do not need to ask for it.
• Downgrades. A downgrade takes effect from your next billing date. No refund is due for the current period.
• Duplicate or erroneous charges. If you are charged twice for the same period, charged after you cancelled, or charged an amount that does not match your plan, we refund the incorrect amount in full.
• Service failures. If a fault on our side means CiteGaps did not collect your data for a significant part of a paid period, contact us and we will review it fairly, which may include a full or partial refund.

How refunds are paid

Refunds are issued through Razorpay to the original payment method. Once we issue a refund, it usually reaches your account within 5 to 7 business days, depending on your bank or card issuer. If a refund has not arrived after 7 business days, email us and we will send you the Razorpay refund reference to trace it with your bank.

How to request a refund

Email us at support@citegaps.com from the address on your CiteGaps account, with:

1. the Razorpay payment ID from your receipt (it starts with "pay_");
2. the date and amount of the charge;
3. a short note on what went wrong.

We reply within 2 business days and, where a refund is due, issue it within 5 business days of confirming the details.

Contact

Email: support@citegaps.com
Address: Hyderabad, India